• Policies and Substitutions •
Due to increased industry wide issues, shortages of flowers, containers, and other floral products are currently a regular problem. Substitutions of flowers and/or containers are becoming more regular and should be expected. We are doing our best to navigate through all of this and your understanding is greatly appreciated.
Listed below are the policies and substitutions customers agree to when ordering with Country Charm Floral and Gifts.
Our Guarantee
If you are not completely satisfied with the quality of our flowers or service, please get in touch with us right away (ideally as soon as possible or within 24 hours, as fresh-cut flowers are not a “hard good”) and we will quickly take the appropriate action to make things right.
Every order is important to us because we know just how important it is to you. Hence, we earnestly endeavor to satisfy every customer with beautiful flowers and accommodating service. Knowing that fresh flowers are a perishable natural product, and that floral arrangements and floral gifts are hand-arranged, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work.
Substitutions for Flower Arrangements
The flower arrangements you see on this website were made and photographed right here at Country Charm Floral and Gifts, and we always try to recreate the pieces you see. Due to the nature, seasonality, and availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For example, if an order is for yellow Roses, we will substitute another color of Roses, not another yellow flower.
Policies and Substitutions for Containers
The containers we arrange in, which you see in the photography on this website, may also be substituted due to lack of availability at that time. Upgrading your online order (for example, choosing Deluxe instead of Standard or Premium) may also be a cause for substitution if our designers need to increase the size of the container to accommodate more flowers. Most times, the type of material will be maintained when we choose a substitute. For example, a glass vase will be substituted for a glass vase, a basket for a basket, etc. We would not replace a glass vase for wood or vice versa unless there was a very specific reason, in which case, we will try to contact the sender about the situation.
Policies and Substitutions for Funeral Flowers
As a highly recommended florist in our area for funeral flower arrangements, we understand the importance of the pieces our customers choose to order. Immediate viewing times and a sudden high volume of orders for each viewing does not always allow us to call our customers about substitutions, even significant ones. To ensure a timely delivery, it is important for each customer placing an online order with us to understand, we will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations. By placing the order, they accept the designer’s substitution choices.
Policies and Substitutions for Plants
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may be substituted with another color. Containers for plants will be as close as possible, see above for container substitutions.
• Delivery Policy •
• A flat-rate local delivery fee of $10.00 will be added to each order and it must fall within our local delivery service area.
• We’re open Monday-Saturday 8:00 am – 7:00 pm | Sunday 8:00 am – 1:00 pm (CST)
• We provide LOCAL fresh flower delivery 7 days a week. Same day delivery is usually available unless it’s already pretty late in the afternoon/evening, we will be sure to deliver your order first thing the following morning.
• We hand deliver our fresh flower arrangements and bouquets to all addresses located within New Carlisle, Rolling Prairie, Michigan City, Westville, Union Mills, and all residential and business addresses throughout LaPorte County, IN.
If you are unsure if your address falls within our delivery area, please enter the address in the checkout page where it will notify you of an unaccepted address, or simply call us directly and we will gladly confirm your recipient’s address falls within our service area.
Delivery Times: Typical delivery times are between 8:30am-7pm Monday-Saturday and 8am-1pm on Sundays. Delivery times during holidays may fall under a broader time range for the estimated delivery, and delivery times may be subject to change- we will always contact you if there are any delays out of our control. We will always do our best to deliver your arrangement as quickly as possible, for same day delivery we recommend your orders be placed by 5:30 pm Mon-Sat and by 12:00 pm on Sundays (CST).
Specific Delivery Times: We do not guarantee delivery at a specific or exact time, we normally offer delivery within a few hours of the time the order was placed (for same day delivery orders), and during holidays or extra busy times, the delivery time frame may broaden- many times we will ask if you would like a morning (9 – 12) or afternoon (12 – 6) delivery. If the time for delivery is extra important, we recommend you call our shop and order with us by phone, (219) 608-2494, we are always happy to work things out with you!
Schools: Schools accept all deliveries to staff members, and usually accept deliveries for students- unfortunately it is up to the office administrators of the school to determine whether their gift be held for them in the main office until the end of the day. Teachers’ flowers and gifts are very much appreciated and always accepted. They’re always delivered to the main office or area designated by the school itself, and the staff takes it from there. Orders to schools should be placed early because they usually must be received in the main office before 1:30-2:00pm (CST).
P.O. Boxes: We are unable to deliver flowers to a P.O. Box address.
If No One is Home: If the recipient is not available at the time of delivery, our delivery driver may try to contact you via the phone number you provided so you and your recipient are aware of the delivery. If we are delivering during the specified availability time frame you’ve provided, we will do our very best to leave the special gift nearest the front door or obvious entry way if weather and/or conditions are safe for the flowers. If weather and/or conditions are not safe for the flowers (high winds, heavy rain, and it will be exposed to the elements, etc.) our kind delivery person will attempt to reach you via the phone number you’ve provided, and we will go from there. If we are extremely busy and cannot reach you via your provided phone number, our driver may leave a door tag for the recipient to call us to arrange for re-delivery. We want the best experience for everyone!
Incorrect Addresses: If the recipient’s address is incorrect and delivery was attempted to the address, we will try contacting the recipient and/or the sender for correction.
Recipient May be Contacted: We make every effort to deliver the flowers as a surprise, however, in some cases, the florist may need to contact the recipient to ensure s/he will be home to accept the delivery or if there is an issue locating the proper address or recipient.
Request to Leave Item at Door: Weather and conditions permitting, we will leave the flowers at the recipient’s address if nobody answers the door. Sending customer assumes all liability for requests to leave arrangements.
Recipient Refusal of Delivery: If the recipient refuses to accept a delivery, you may still be held fully liable for the cost of the gift- but we will happily discuss the situation with you in a professional manner.
Card Messages: The message that you write in the Personal Message field is the message that is sent with the gift. For example: If you misspell their name, we will also misspell their name! All jokes aside, we never include any billing information with your order whatsoever.